Refund Policy
At Caribou, we want every purchase to be a smooth one. If something goes wrong with your order, we’re here to help.
Refund eligibility
A refund may be initiated in cases where:
- The product received is damaged or defective and a replacement is not available.
- You receive an incorrect product and a replacement is not available.
- Your order is cancelled before dispatch.
- An order cannot be fulfilled by Caribou after payment has been received.
- A return has been approved after inspection, wherever applicable.
How refunds are processed
Once the returned product is received and verified, the approved refund will be initiated to the original mode of payment.
For Cash on Delivery (COD) orders, customers may be required to provide bank or UPI details to process the refund.
Refunds take 5–7 business days to reflect after initiation, depending on the bank or payment service provider.
Original shipping, handling or COD charges, if any, may be non-refundable unless the return is due to an error on our part.
Contact
For refund queries, email shubhneet.caribou@gmail.com or call +91 85888 67372 (Monday–Saturday, 9:00 AM – 6:00 PM).